Every patient call gets an answer, 24/7.

We help Swiss clinic groups handle call peaks, reduce missed-call leakage, and keep booking flow stable across sites.

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How we benefit your front desk

  • Missed calls during peak hours?

    We queue and answer every call instantly, without busy lines.

  • Patients forced to repeat themselves?

    We capture reason, urgency, timing, and details once, then hand staff a tagged summary.

  • Wrong routing or wrong answers?

    Rules-driven triage sends each caller to the right path with consistent answers.

  • Inconsistent service quality?

    Every call follows the same playbook, even when teams change.

  • Language barriers at reception?

    Native-like handling across 40+ languages and dialects keeps conversations smooth.

  • No visibility on call reasons?

    Dashboard analytics surface top topics, peak hours, duration, and outcomes.

  • Call-center costs climbing?

    Peak coverage stays in-house without outsourced overflow teams.

  • Appointment back-and-forth?

    We propose slots, capture constraints, and write confirmed bookings to your schedule.

  • Urgent and routine calls mixed?

    Urgent callers escalate instantly to humans while routine flows stay automated.

Everything Vite Clinic does for your front desk

  1. Dozens of simultaneous calls,
    24/7, without call-center overhead

    Your virtual receptionist scales instantly during peak hours and keeps covering nights and weekends without outsourced call centers or overtime shifts.

  2. 40+ languages and dialects with perfect accent

    Automatic detection and support for 40+ languages and dialects with perfect accent ensure every patient feels welcomed and understood.

  3. You stay in control with smart escalation based on your rules

    For sensitive questions, the AI automatically escalates the call to your team according to your rules.

  4. Appointment sync
    with your practice system

    New bookings are automatically synced with your calendar for a seamless integration with your other tools.

  5. Every call is archived as a transcript

    Review the transcript of each call to never miss details, ensure accurate follow-up, and improve quality.

  6. Automatic, in-depth analysis of every call

    Your dashboard highlights peak hours, conversion rates, popular topics, receptionist performance, and more.

Made for Switzerland

  1. Swiss-hosted, by design.

    Your app and patient data live in Switzerland.

  2. Your data stays yours.

    We act only on your instructions. Never sold. No ad-tech.

  3. No training on your data.

    Prompts and transcripts aren’t used to train AI models.

  4. You choose what we keep.

    Minimal by default; clinic-controlled retention.

  5. Easy export & deletion.

    Self-serve exports; verified deletions within 72 hours.

  6. No lock-in.

    Works with your systems; you can take your data and leave anytime.

Frequently Asked Questions

Can we start with only part of our clinic group?
Yes. Most groups start with a subset of clinics, then expand once call outcomes and leakage metrics are stable.
Do all clinics need the same workflow?
No. You can keep clinic-level differences while still reporting call outcomes in one shared view.
How do we measure impact in the first weeks?
We track answered calls, missed calls, transfer rates, outcome mix, and the top reasons patients call.
Do you cover lunch breaks, evenings, and nights?
Yes. Vite Clinic runs 24/7 while still following your clinic-specific escalation and handoff rules.
What happens when a patient asks for a human?
You define a transfer number and we provide you with common escalation rules. You can customize them to your needs.
What can we customize?
Voice, personality, and strict rules (what the AI must do / must not do), plus escalation triggers and transfer routing.
Do you record calls or store transcripts?
We don't record audio. And you control how long we keep transcripts.
Where is our data stored and processed?
Your app and stored patient data live in Switzerland; real-time AI processing is goes to the US until Switzerland comes up with their solution. Meanwhile, data passed to the AI is minimal and pseudonymized.
Is our data used to train AI models?
No. Your data isn't used to train AI models.
How does appointment booking work?
Depending on your systems, we can either sync bookings to your PMS or CalDAV server.