Terms of Service (Switzerland)

Effective date: 10 February 2026

These Terms govern access to and use of Vite Clinic’s service by clinics and their authorized staff. By signing up, clicking “Start trial,” or using the service, you agree to these Terms.

1) The service

Vite Clinic provides an AI-assisted virtual receptionist that answers calls, understands intent, books or routes appointments, and produces analytics and (optionally) recordings/transcripts. The service is not a medical device and does not provide medical advice or emergency triage.

2) Who may use the service

  • You must be a legally established organization in Switzerland (or serving Swiss patients) and at least 18 years old to accept these Terms.
  • You are responsible for your account, users, and configurations (for example recording disclosures, routing rules, and escalation settings).

3) Your responsibilities

  • Lawful use. You will use the service in compliance with Swiss law, professional secrecy, and telecom rules.
  • Notices & consent. If you enable recording/transcription, you must ensure callers are informed in advance and that your use complies with applicable law.
  • Controller obligations. You are the Controller for patient data; you will provide privacy notices to your patients and honor data subject requests.
  • Content. You are responsible for the content of prompts, call flows, and any custom instructions you provide.
  • Access & security. Keep credentials secure, apply least-privilege to staff, and notify us immediately of unauthorized access.

4) Our responsibilities

  • Processor role. For patient call data, we process solely on your documented instructions under our Data Processing Addendum (DPA).
  • Security. We maintain appropriate technical and organizational measures and vet sub-processors by contract.
  • Availability. We aim for high availability but do not guarantee uninterrupted service; telecom carriers and upstream clouds can affect call quality and uptime.

5) Sub-processors & telecom carriers

You authorize our use of sub-processors and telecom carriers to deliver the service. Sub-processor and transfer-safeguard information is available on request and through DPA/customer notices. You may object on reasonable grounds; if unresolved, you may terminate the affected service component.

6) Fees & trials

Trials are free during the stated period. Paid plans, if any, are invoiced per the order form or online plan (recurring subscription). Prices exclude taxes. Unpaid or overdue amounts may lead to suspension.

7) Acceptable use

You will not:

  • use the service for unlawful, harmful, deceptive or spam activity;
  • attempt to reverse engineer or circumvent security;
  • overload the service or interfere with other users;
  • use the service for regulated emergency dispatch.

8) Intellectual property

We (and our licensors) own the service and its components. You receive a non-exclusive, non-transferable right to use the service during your subscription. You own your data. We may use de-identified, aggregated metrics to improve reliability and performance, never to identify a person or clinic.

9) Confidentiality

Each party will keep the other’s non-public information confidential and use it only to perform under these Terms.

10) Data protection

The DPA forms part of these Terms and governs our processing of patient data, cross-border transfers, sub-processors, security measures, and assistance with data subject requests. DPA terms and current sub-processor details are available on request. Cross-border transfers rely on adequacy decisions, the Swiss-U.S. DPF (for certified providers), and/or standard contractual clauses with a Swiss addendum, as applicable.

11) Warranties & disclaimers

Except as expressly stated, the service is provided “as is.” We do not warrant uninterrupted or error-free operation or that the service will meet your legal obligations (which depend on your configurations and notices). For clinical decisions, you remain responsible.

12) Limitation of liability

To the maximum extent permitted by Swiss law, neither party is liable for: (a) indirect, incidental, special, or consequential damages; or (b) aggregate liability exceeding the fees paid for the affected service in the 12 months before the claim. Nothing limits liability for gross negligence, willful misconduct, or mandatory liability under Swiss law.

13) Term, suspension, termination

These Terms start when you first use the service and continue until terminated. Either party may terminate for material breach after a 30-day cure period, or for convenience on 30 days’ notice after the initial term (if applicable). We may suspend for legal or security reasons or non-payment.

Data on exit. Upon termination, we will provide a reasonable export window and then return or delete data according to the DPA, your documented instructions, and contractual retention terms.

14) Publicity

We will not use your name or logo without your prior consent.

15) Governing law & venue

These Terms are governed by Swiss law (excluding conflict rules). Any dispute is subject to the jurisdiction of the competent courts in Switzerland, subject to mandatory law.

16) Changes

We may update these Terms; we’ll notify account owners for material changes. Continued use after the effective date constitutes acceptance.

Legal Notice (Impressum)

Operator: Vite Clinic (Swiss legal entity pending incorporation; placeholder to be finalized before go-live) Registered address: Registered office in Switzerland (placeholder to be finalized before go-live) Commercial Register / UID: To be added once Swiss entity is incorporated (placeholder to be finalized before go-live) Contact: benjamin@viteclinic.com | Swiss phone number (placeholder to be finalized before go-live)