For clinic groups

Reduce phone pressure. Book more appointments across every clinic.

Vite Clinic gives every location the same phone-to-PMS workflow, with shared Rules, local control, and no extra staff inbox.

Synthetic Vite Clinic organization Overview showing calls, appointments, callbacks, transfers and after-hours demand across three clinics.
Synthetic product view: group totals make the current state visible before anyone opens a clinic.

Pilot plan

Launch the first clinic

Choose the first clinic and agree onboarding around its real phone path, PMS, local rules, owners, and success measures. Vite Clinic handles the work and stays close through the live pilot.

  • Choose a clinic with a clear owner and stable opening hours.
  • Start with a time window when routine calls interrupt staff most.
  • Keep the current number and staff transfer path.
  • Use the result from 30 live operating days to decide what the next clinic should inherit.

Keep clinics local

New clinics inherit group greetings, languages, call handling, safety guidance and approved answers. Clinic-specific settings stay visible and can be reset to the group Rules.

  • Each clinic keeps its own phone number and forwarding path.
  • Opening hours and closures stay clinic-specific.
  • Services, appointment rules and the staff transfer number stay clinic-specific.
  • The PMS connection is configured and checked for each clinic; the PMS remains the system of action.
  • Group updates affect only clinics that still inherit that Rule.
  • Call history and usage remain scoped to the clinic where the call occurred.

Pilot plan

Expand on your schedule

Bring each clinic online through an agreed launch while preserving its local hours, services, phone path, and PMS.

  1. Confirm clinic fit, common request scenarios, and a named local owner.
  2. Add approved hours, services, knowledge and human paths.
  3. Run browser tests with synthetic scenarios before live calls.
  4. Set the forwarding time window and how much forwarded traffic Vite Clinic answers.
  5. Pause one clinic without changing the others.
  6. Add more calls or another clinic whenever the group chooses.
Synthetic Vite Clinic Phone path settings showing the clinic number, Vite Clinic number and staff transfer number.
Synthetic product view: each clinic keeps its own phone path and staff transfer while controlling how much forwarded patient traffic Vite Clinic answers.

Current evidence

See the current state

Overview shows group trends and clinic performance without turning local work into a central task inbox.

  • See group and per-clinic calls, outcomes, transfers, appointments and callbacks.
  • Review language mix and after-hours demand across the organization.
  • Compare each clinic’s call volume and outcome mix in one view.
  • Open a clinic from the group view to inspect its calls and outcomes.
Synthetic Vite Clinic Clinic performance table comparing calls, appointments, callbacks, transfers and after-hours demand across clinics.
Synthetic product view: compare the same outcomes across clinics, then open the clinic that needs context.

Set clear roles

Access follows explicit roles and clinic assignments so ownership and changes remain auditable.

Owners control the organization, clinics, team and shared Rules.
Operations managers manage shared Rules and clinic settings.
Clinic managers manage only their assigned clinics.
Staff inspect calls and outcomes only for their assigned clinics.

Buyer check

Grow without disruption

Add calls or clinics from one organization while every front desk keeps its local workflow, PMS, and human path.

  • Routine calls follow the clinic’s approved information and rules.
  • Medical and sensitive calls reach the agreed human path.
  • The intended handoff and its failure path are visible to staff.
  • Privacy, retention, and provider controls stay consistent across the group.
  • Each clinic controls how much forwarded traffic Vite Clinic answers.

One group, local control

See how Vite Clinic fits your clinic group.

Choose the first location. We will plan onboarding, handle its PMS connection, and support a controlled pilot across 30 live operating days before the group expands.

Book a demo Available in English or French