Business terms for paid onboarding and a controlled clinic pilot.

Vite Clinic is operated by Benjamin Crozat EI. The service is offered to clinics and other professional customers, not to consumers for personal use.

• Operator: Benjamin Crozat EI, SIREN 750 497 570, 30 boulevard de Cessole, 06100 Nice, France.
• Account access is provided by private invitation after direct contact; it does not by itself activate a paid production phone line.

You must provide accurate business information, protect login credentials, and ensure that users act with authority for the clinic.

• The public phone demo is free. It does not include an account, production setup, or live service.
• Paid onboarding begins only after an accepted order form confirms the onboarding fee, scope, responsibilities, timing, included work, and success measures.
• The live pilot begins after clinic validation and runs for 30 live operating days unless the order form states another period.
• You must tell us promptly about unauthorized access or material configuration errors.

Vite Clinic provides an AI-assisted phone reception workflow that can answer approved clinic questions and record structured requests for clinic staff.

• A request is not a confirmed appointment unless an expressly enabled integration confirms it.
• The clinic introduces Vite Clinic to its PMS provider and supports the access request. Vite Clinic coordinates the provider, builds the agreed connector, and targets completion within three business days after usable access, documentation, permissions, a test path, and blocking answers are available. Time waiting for the clinic or provider is excluded.
• PMS actions are limited to what the provider exposes, what the clinic approves, and what is relevant to the agreed call workflows. Human, medical, sensitive, or uncertain matters remain with clinic staff.
• The service may refuse, escalate, or hand off a request when information is missing or safety rules apply.

The clinic controls its service configuration, approved knowledge, routing rules, staff access, and lawful handling of patient data.

• Provide accurate clinic information and review assistant behaviour before live use.
• Introduce Vite Clinic to the PMS provider, authorize the agreed access, provide needed material, and answer blocking questions promptly.
• Maintain a suitable fallback and monitor requests that need human attention.
• Approve the exact AI, transcription, privacy, and any recording notice; approve consent evidence and a practical human alternative before live calls.
• Do not use the service for unlawful, deceptive, discriminatory, or unsafe purposes.

Vite Clinic is an administrative communications tool. It is not a medical device, clinician, diagnostic service, emergency line, or substitute for professional judgement.

• Do not configure the assistant to diagnose, prescribe, or provide patient-specific medical advice.
• The clinic must maintain emergency instructions and alternative contact paths appropriate to its patients.

Prices, currency, included calls, overage rules, billing cycle, and taxes are stated in the accepted order form and invoice sent to the clinic.

• Paid onboarding is a separate paid item. The order form states its fee and included work; live-call usage billing starts only when the live service is activated.
• A live call may be billable when it connects, ends normally, contains real conversation, and is not classified as a provider or technical failure.
• Overdue undisputed amounts may lead to restricted or suspended paid service after reasonable notice.

Each party protects confidential information with reasonable care. The signed DPA, not these general terms alone, controls patient-call processing and must be in place before live calls.

• The clinic is normally controller for patient-call data and Vite Clinic acts as its processor.
• Vite Clinic processes only documented instructions, binds authorized people to confidentiality obligations designed to protect data covered by the clinic’s professional secrecy, and limits support access to approved purposes.
• Subprocessors require the agreed general or specific authorization. Material changes are notified in advance with the agreed objection and exit path.
• Vite Clinic informs the clinic of a relevant suspected personal-data incident as soon as possible and assists with investigation and required notices.
• Vite Clinic assists with rights requests, security evidence, DPIA work, and regulator enquiries appropriate to its role.
• At service end, Vite Clinic returns agreed exports and deletes or anonymizes personal data, subject to mandatory records and the documented backup-expiry schedule.

A pilot service can change as reliability and clinic feedback improve. Vite Clinic may perform maintenance, change providers, or suspend risky use while minimizing avoidable disruption.

• Vite Clinic provides close founder-led support during onboarding and the pilot, responds quickly to reported issues, and follows them through resolution. A specific response-time commitment applies only when signed.
• No uninterrupted or error-free operation is promised unless a signed service level says otherwise.
• Material provider or privacy changes are disclosed before they apply to live clinic data where practicable.
• Service may be suspended immediately when needed to protect patients, systems, providers, or legal compliance.

Vite Clinic and its software remain the operator’s property. The clinic retains its own content and grants the limited rights needed to operate the service.

• You may use the service only for your internal professional operations during the agreed term.
• Feedback may be used to improve the service without identifying the clinic or disclosing confidential information.