Clinic launch

Start with one call path. Earn trust before you expand.

Onboarding turns an agreed clinic workflow into a tested live service. We stay close across 30 live operating days and expand only after the first path works.

Plan your clinic launch Try it live

We agree the scope, owners, and success measures before work begins.

Vite Clinic Overview showing answered calls and call outcomes
See answered calls and outcomes while appointments, callbacks, and follow-up stay in your PMS.

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Five steps from decision to live proof.

Your clinic agrees the launch scope. We own the setup, coordination, testing, and close support needed to make it real.

  1. Agree the first result

    Choose the first call types, clinic rules, human boundaries, PMS actions, owners, and measures of success.

  2. Start onboarding

    An accepted launch plan confirms responsibilities, timing, included work, and the first live scope.

  3. Connect and test the PMS

    Your clinic introduces us to its PMS provider. Once usable access and the needed answers are available, our target is three business days to build and test the agreed connector.

  4. Validate with your team

    Staff test real clinic situations with invented patient details, check PMS outcomes, and approve the human fallback before live calls.

  5. Run the live pilot

    Start with controlled traffic for 30 live operating days. We watch results, fix issues quickly, and add more work only when the first path is reliable.

See the working agreement What your clinic brings and what Vite Clinic owns during onboarding and the live pilot.

What the clinic brings

  • One accountable clinic contact and timely decisions from staff who know the current phone workflow.
  • Accurate hours, services, locations, escalation paths, approved answers, and human coverage.
  • An introduction to the PMS provider plus the access, documents, permissions, test path, and answers needed for the agreed connection.
  • Time to test real clinic situations, train staff, approve live use, and report issues quickly.

What Vite Clinic owns

  • Founder-led onboarding, launch support, and a quick response when an issue appears.
  • PMS provider coordination, connector work, and thorough testing of the agreed actions.
  • Clinic rules, phone routing, routine workflows, and a clear path to a person for medical, sensitive, or uncertain matters.
  • Pilot monitoring, result reviews, issue follow-through, and a clear recommendation on what to expand next.

You are not left alone

The founder stays directly involved through onboarding and the pilot. When an issue appears, we respond quickly, keep your clinic informed, and stay with it through resolution.

Success is agreed first

We track answered calls, completed routine work, correct PMS outcomes, clean transfers, and front-desk relief. Your clinic and Vite Clinic review the results during 30 live operating days.

The pilot ends with a decision

At the review, continue, expand, adjust, or stop under the order form.

Clinic launch

Agree the first result. Then launch with confidence.

The planning call defines the first workflow, onboarding, PMS path, owners, and success measures. Want to hear it first? Try the live phone demo.

Plan your clinic launch Try it live